(FAQ) Frequently Asked Questions
How to Subscribe for Using the Service?
Do I need a VPN?
With our IPTV service, you don’t need to buy VPN subscription to protect your information, we have built-in VPNs for free for our customers, also all browsing data is end-to-end encrypted by software provided by a external provider.
What happens after making a payment?
After making a payment, you will receive an Email confirming your payment, this email is systematically sent to your payment email address.
Our agent will reply to your email and whatsapp as soon as possible after verifying your payment.
When I Will Get Order Details?
After purchasing your IPTV Subscription, we will send your m3u list or the portal to your email within 10 min to 6 hours. Then you should follow our instructions to get your IPTV Service up and running. You must ensure having your device connected to the internet and supports IPTV
Will I receive a refund if I cancel my subscription?
Refunds are handled on a case-by-case basis. Please refer to our refund policy or contact our support team for more information.
Does this service (IPTV) work in my country?
IPTV works all over the world, no matter where you live or where you are. Since you have a stable Internet connection, you will be able to watch thousands of TV channels.
What I need to start watching content?
To use our service, you need a broadband internet connection and a device to view IPTV content on, Exemple a desktop PC, laptop, smartphone, Smart TV , or Old TV …
What types of devices are supported?
Our IPTV services are accessible via all smart TV devices (Samsung, Sony, LG…), all Android devices (phones), Apple TV, iPhone, Google Chromecast, MAG box in the STB emulator app and FireStick.
What Payment options are available?
We accept payments through Wise, Skrill and all major credit cards.
Can I Use My Plan On Multiple Devices?
Please note that one connection for each subscription can be used on multiple devices, but simultaneous streaming is limited to one device at a time.
However, if you are interested in having multiple connections, we would be open to offering you a discount.
Do you offer a FREE trial?
Yes, we provide a 24-hour free trial that gives you full access to all channels, movies, and TV shows available in
your IPTV subscription.
What is IPTV and how does it work?
It’s one of the most asked FAQ, IPTV which is also known as Internet Protocol Television is were internet is being used as a medium to send television channels to your TV at home. In other words, you use your internet connection to watch the TV Channels, movies and TV shows without an antenna or a dish.
What subscription plans do you offer?
We offer several subscription plans to suit different needs, including monthly, quarterly, and yearly plans also Lifetime plan. Each plan provides access to our full range of channels and content.
What Internet Speed & Quality Is Required?
In fact, to use IPTV you need to be equipped with a high speed broadband connection. Speed of the broadband connection should be at least 20Mbps.
A stable and high-quality internet connection ensures clear image quality and eliminates buffering during matches, movies, or series playback.
What kind of content is available on IPTV?
A diverse range of content, including live TV channels, movies, sports, news, and on-demand videos. Our library is regularly updated with new content.
How to Setup IPTV on my device?
After subscribing, please follow detailed instructions on this link.
If you encounter any issues, please refer to our setup guide or contact our support team for assistance.
I am experiencing buffering, What should I do?
Buffering or streaming issues can often be resolved by checking your internet connection, restarting your device, or clearing your cache. If the problem persists, please contact our support team for further assistance.
How do I Contact Customer Support?
You can contact our customer support team via email at contact@arcadia.com or through WhatsApp chat. Our support team is available 24/7 to assist you.
Which Countries are Present?
All countries are available, Please check out Channels list.
Can IPTV be alternative to satellite service?
Yes, it is possible for you to purchase IPTV as an alternative to satellite service. You don’t need to buy a dish and you can get the connection with your existing broadband connection.